Problems sending Email

This page contains information about how to solve problems with outgoing messages.

 

First try to send a test message to a non-local recipient!

"Non-local" means the email address is not hosted by the same provider or mail server.

Open the internal editor and click on "Test Email".

Send Test Email

 

Does it work?

 

No, I cannot send a test message to a non-local recipient

Verify SMTP server, username and password

Please check your "List Settings" -> "Outgoing Messages (SMTP)". Verify "SMTP Server", "Username" and "Password".
(You will get this information from your mail provider or admin)

 

Change the SMTP authentication

If you are sure, that everyting is correct, then please try to use a different authenticaion method.
"List Settings" -> "Outgoing Messages (SMTP)" -> "Authentication":
try "SSL" and "StartTLS" if "SMTP Standard" does not work. Some older server still use "POP before SMTP".

 

SMTP Authentication

MailList Controller supports all SMTP authentication methods. It should work with any SMTP server!

 

Check the internet connection

If it still does not work now, then please double check your settings and make sure, that the internet connection is active and no firewall or anti-virus is blocking. (disable it for a short test)

 

Check your anti-virus or firewall applications

Some anti-virus or firewall programs block all outgoing messages sent by any program that they do not recognise. To solve this problem you need to tell the software that amlcSVC.exe (MailList Controller mail service) and editor.exe (internal editor - if you want to send a test message) are 'trusted' programs for sending emails.

 

Yes, I can send a test message to a non-local recipient

Please check the task (mailing) in the sections "Outgoing Messages" and "Sent Messages".
Click on "Logfile" at the lower right corner of the program to open the logfile.

 

There are 3 possible reasons:

 

 

The logfile shows "Error: Could not ... Failed to connect to SMTP server"

The difference between the test message and the list message is, that the test message will be sent by the editor (editor.exe) and the list message will be sent by the mailservice (amlcSVC.exe).

Some anti-virus or firewall programs block all outgoing messages sent by any program that they do not recognise. To solve this problem you need to tell the software that amlcSVC.exe (MailList Controller mail service) is a 'trusted' program for sending emails.

If you disable the security software for a short test, then please make sure that you are currently not at risk and don't forget to turn the anti-virus/firewall back on. If it works now, then you should adjust the anti-virus/firewall to allow the mailservice (amlcSVC.exe) to send email messages or use a different anti-virus/firewall.

Most anti-virus/firewall products will NOT block the program, e.g. MS Windows Firewall (included in MS Windows Vista and Windows 7) and Microsoft Security Essentials (MSE) are not blocking MailList Controller.

Please contact us if you have discovered any new software, which is blocking MailList Controller by default.