Frequently Asked Questions

Arclab® Web Form Builder

question_answer  F.A.Q. Index



comment  How to unlock the Free Version


Please click on "Program Options", enter the license key and click on "Validate License":





comment  Where do I find the User Manual?

The user manual is available here.



comment  Setup Error: "Setup files are corrupted"


Please clear your browser cache and retry to download the software. 
It could be a transmission error over the net.

You can also use our alternate download (zip-compressed setup).
In some cases it also helps if you rename the newly download file, e.g. to awebform2.exe.

If you get this error message for every application you try to install, then the windows installer on your computer might be damaged.



comment  Can I edit the .php file in my HTML editor?


No, the .php file cannot be edited in a HTML editor!

Please open the project file (*.awfb) in Web Form Builder, make the changes and click on "Build Web Form" to re-create the form.
Don't forget the upload the newly created php file to your website!



comment  Error Message: PHP mbstring not enabled


This means the php extension "mbstring" is not enabled on your web server.
This cannot be fixed in the form - it's a configuration issue on the web server (php installation).

It should be possible to enable the extension in the web server config or in the php.ini file.
Please contact your web administrator if you are unsure how to enable it.



comment  Additional backslashs in backslashs, quotes and apostrophes


If you find additional backslashs on backslashs, quotes and apostrophes then magic_quotes might be turned on.
magic_quotes are DEPRECATED and should no longer been used.

Please disable magic_quotes in your PHP configuration to fix this issue.
Please take a look at the manual for details.



comment  I want to create forms for my clients ... what license do I need?


The "Developer Edition" is required if you want to create forms for a client's website.
See also: Version Comparison



comment  Does the script (form) work with php7?


Yes, it works with php5.3.2++ and php7++.



comment  Web Form Builder 3.x / 4.x : How to format text in Label, Description and Error Messages


The text format options below are ONLY for previous versions of Web Form Builder (3.x and 4.x) !
Web Form Builder 5 (or newer) either allows HTML format or contains an option to change the style.


Description, Label and Error Text will not accept HTML code, HTML entities like e.g. < will be transfered into &gt;
Please use the following format instead:


Format: Command: Sample:
Line break [BR] Hello world![BR]Some text
Text color [COLOR:color]Hello world[/COLOR]
(Color as HEX or HTML color)
[COLOR:#FF00FF]Hello world[/COLOR]
Text size [SIZE:size]Hello world[/SIZE]
(Size in pixel (px) or point (pt))
[SIZE:20px]Hello world[/SIZE]
[SIZE:12pt]Hello world[/SIZE]
Bold [B]Text[/B] [B]Hello World[/B]
Italic [I]Text[/I] [I]Hello World[/I]
Underline [U]Text[/U] [U]Hello World[/U]
Heading 1 [H1]Text[/H1] [H1]Hello World[/H1]
Heading 2 [H2]Text[/H2] [H2]Hello World[/H2]
Heading 3 [H3]Text[/H3] [H3]Hello World[/H3]
Heading 4 [H4]Text[/H4] [H4]Hello World[/H4]
Heading 5 [H5]Text[/H5] [H5]Hello World[/H5]
Link opened in NEW window [LINK:url]Anchor[/LINK] [LINK:]Click here to open[/LINK]

The link will be opened in a new window! The user will not leave the form!
Link opened in SAME window [LINKSAME:url]Anchor[/LINKSAME] [LINKSAME:]Click here to open[/LINKSAME]

The link will be opened in the same window. This means the user leaves the form! You can use this type of link e.g. on the Success and Error Pages after the user has completed the form.
Link opened in same window as TOP-frame [LINKTOP:url]Anchor[/LINKTOP] [LINKTOP:]Click here to open[/LINKTOP]

Use LINKTOP to open a link as new page in the current browser window when using an iframe or frames.
You can use this type of link e.g. on the Success and Error Pages after the user has completed the form.
Image [IMG:url] [IMG:http://www.yourdomain.tld/image.png]



comment  Can I install Web Form Builder 3/4 and 5 (or newer) on the same computer?


Yes. The new version will be installed into a different folder.
The folder name is "Web Form Builder 5".



comment  How to fix Microsoft .NET Framework error


Download and install Microsoft .NET Framework 4.5.2 (or newer)



comment  Error: Not a valid project file


The project file for Arclab Web Form Builder 5 has the extension .awfb.
You will get the error "Not a valid project file" when you try to open a file which is not a project file created with Web Form Builder 5.

Please note: You cannot open projects created with Web Form Builder 4 (or older). If you want to make changes to a form created with Web Form Builder 4, then you need to run Web Form Builder 4 instead. (You can install version 4 and 5 on the same computer!).



Please contact us if you cannot find an answer to your question in the F.A.Q. or user manual.

Contact Arclab Support   Updates and Fixes