|
Please use the following syntax:
HOSTNAME\username or .\username
DOMAINNAME\username
You can also change the user from
Start->System->Administration->Services
Select "MailList Controller" and
"Properties". Now change the user.
No, the external database is opened read-only. This
list mode supports opt-out only. The status information
is stored inside MailList
Controller.
Please use an internal (standard) list instead and
import the recipients.
The internal (standard) list supports opt-in and
opt-out. (subscribe and remove)
211 System status, or system help reply
214 Help message
220 <domain> Service ready
221 <domain> Service closing transmission channel
250 Requested mail action okay, completed
251 User not local; will forward to <forward-path>
354 Start mail input; end with <CRLF>.<CRLF>
421 <domain> Service not available, closing
transmission channel
450 Requested mail action not taken: mailbox unavailable
451 Requested action aborted: local error in processing
452 Requested action not taken: insufficient system
storage
500 Syntax error, command unrecognized
501 Syntax error in parameters or arguments
502 Command not implemented
503 Bad sequence of commands
504 Command parameter not implemented
550 Requested action not taken: mailbox unavailable
[E.g., mailbox not found, no access]
551 User not local; please try <forward-path>
552 Requested mail action aborted: exceeded storage
allocation
553 Requested action not taken: mailbox name not allowed
[E.g., mailbox syntax incorrect]
554 Transaction failed
Yes, it works.
Yes, but if it includes an active mail-scanner
for outgoing messages, it could be required that you
change the "#perCon" setting in the (MailList
Controller) "Program Options" section
"Send Options". Norton Antivirus for example,
acts as a relay between the MailList Controller Mail
Service and your external mailserver. If you have
problems, please select a lower value, e.g. 10.
See also: Error 100xx with McAfee (or
other Anti-Virus products)
The following reasons are possible, if the program
does not send out the message and you see
"canceled" in the "Sent Messages"
section:
a) Managed List (default, non-linked)
The list does not have any members or does not have any
members with status "Subscriber". The program
sends out messages to "Subscribers" only!
b) Linked List
The mail service (which runs as windows service) cannot
access the external database. This sometimes happens if
the external database is located on a networked
drive.
The mail service runs with the user permissions
"local system", of the machine on which it is
installed. You can change the user in the "Options"
-> "Core Settings" -> "Run MailList
Controller Core Setup" -> "Custom
Setup" -> click "Next" until you
see "Run Service as User" and check it.
Enter the username and password and click on
"Finish".
Please note, that you can only enter the
username/password directly in the program if the
specified user has the permission to "Log on as a
Service" on your local system. (e.g. Windows 7 does
not grant this permission by default)
If the user has no permissions to "Log on as a
service" or if you have other problems, then
you change the service permissions (user access
privileges of the mailservice) directly in your system
(windows) configuration:
Go to Start->System->Administration->Services
Select "MailList Controller" and open
the "Properties".
On the properties windows go to "Log On"
and select "Log on as" ... "This
Account".
Click on "Browse" and enter your login name.
(retype the password, even if its already filled in)
The username has the following syntax:
HOSTNAME\username or .\username
DOMAINNAME\username
If you have changed the user and it still does not work,
then please try to use an UNC instead of a drive letter
(the specified drive letter might not exist for the
user).
e.g. \\myserver\share\folder\database.xls instead of
g:\folder\database.xls
The mail service (which runs as windows
service) cannot access the "data" dir.
This sometimes happens if data-dir is located on a
networked drive.
The mail service runs with the user permissions
"local system", of the machine on which it is
installed. You can change the user in the "Options"
-> "Core Settings" -> "Run MailList
Controller Core Setup" -> "Custom
Setup" -> click "Next" until you
see "Run Service as User" and check it.
Enter the username and password and click on
"Finish".
Please note, that you can only enter the
username/password directly in the program if the
specified user has the permission to "Log on as a
Service" on your local system. (e.g. Windows 7 does
not grant this permission by default)
If the user has no permissions to "Log on as a
service" or if you have other problems, then
you change the service permissions (user access
privileges of the mailservice) directly in your system
(windows) configuration:
Go to Start->System->Administration->Services
Select "MailList Controller" and open
the "Properties".
On the properties windows go to "Log On"
and select "Log on as" ... "This
Account".
Click on "Browse" and enter your login name.
(retype the password, even if its already filled in)
The username has the following syntax:
HOSTNAME\username or .\username
DOMAINNAME\username
If you have changed the user and it still does not work,
then please try to use an UNC instead of a drive letter
for the data-directory. (the specified drive letter
might not exist for the user).
e.g. \\myserver\share\folder\data instead of
g:\folder\data
By default McAfee VirusScan blocks all outgoing
messages sent by any program that it does not recognise.
To solve this problem you need to tell McAfee that
amlcSVC.exe (MailList Controller mail service) and
editor.exe (internal editor - if you want to send a test
message) is a 'trusted' program for sending emails.
(Optional: If you want to run the connection test in the
new list wizard, you should also add nlw.exe.)
1. Right click on the McAfee icon in the task tray
2. Select "Virus Scan Console"
3. Double-click on "Access Protection"
4. Click on the "Port Blocking" tab
5. Select "Prevent mass mailing worms from sending
email" and press "Edit"
6. Add "amlcsvc.exe,editor.exe" in the
"Excluded Processes" edit field.
We provide free updates for 1 year. If you are
qualified for a free update, then please contact us. If
you are not qualified for a free update, then we can
offer you a discount code for the purchase of the latest
version.
!!! Please make a backup/export all your lists before
going further !!!
The installation only requires a few steps:
Please uninstall the 5.x version first.
Now install the new 6.x/7.x/8.x version and start the
program.
Select "Custom Setup" and click
"Next".
Click on "Browse" to select the
"data" directory of the previous version.
The default location is "c:\program
files\arclab\maillist controller\data".
Click "Next", "Next" and
"Finish".
Now the program
should run and show your existing lists.
Please click here
for more information.
Yes, MailList Controller supports IMAP since version
8.6.
You can either export your lists and drafts using the
export functions, or backup the complete
"data" folder (this works only when using an
internal database, this will not work when using an ODBC
database!).
The program stores all lists and settings inside the
"data" folder. The default location for
version 6 is inside the "public documents" or
"shared documents" system folder. Please take
a look at the "Program Options" for the exact
data-dir location or use the function
"File->Misc->Explore Data-dir". Its also
possible to move your lists from one machine to the
other by replacing the data-folder. Please make sure,
that the mail service is stopped and the program closed
before copying the data-folder.
We recommend to backup or export your lists on a regular
base!
S: 550 5.7.1 unable to relay for
this means that you need to authenticate before sending
out an email.
Please check the Authentication in the List Settings.
MailList Controller supports all kind of SMTP
authentication: SMTP AUTH, POP before SMTP, SSL
and StartTLS.
S: 221 ....
221 is an authentication error, so either the
username/password is incorrect, or the mailserver uses a
different authentication method.
Please check the Authentication in the List Settings.
MailList Controller supports all kind of SMTP
authentication: SMTP AUTH, POP before SMTP, SSL
and StartTLS.
MailList
Controller can import MS Access, MS Excel and Plain
Text (.csv) format files directly - other formats are
supported through ODBC.
The plain text .csv (Comma Seperated Values) file should
have the column names (field names) in the first line
and one record on each line.
Fields divided by a comma ",".
e.g. file: database.csv (rename the file extension to
.csv if you have problems with .txt)!
"Email","Name"
"support@yourdomain.tld","Support"
"office@yourdomain.tld","Office"
Please
visit Wikipedia for more information about the csv file
format.
The MS Excel file should also contain the column (field)
names in the first row.
Please check the sheet for invalid cells (e.g. with
####### in it) and for too large texts if you have
problems using the import function.
Download and install the "2007 Office System
Driver: Data Connectivity Components" for MS Office
2007 filetypes.
The ODBC driver can be downloaded from www.microsoft.com.
MailList Controller sends one seperate message for
each recipient - this means each subscriber get his own
message message with only ONE email address in it. Its
NOT possible to see the email addresses of other
subscribers.
The privacy of your subscribers is not at risk.
If your list has e.g. 1000 members, then the software
sends 1000 messages with only one email address in it.
Please take a look at this
page.
Please take a look at the section "Tasks"
... under "Info | Detail" in the middle of the
screen you should see the Service: and Version:. You
should see either Professional or eXtreme here. If you
see Free in the info line, then the mailservice of the
free version is still running.
This can happen if the mailservice was running during
the installation of the licensed version and a reboot
was declined.
Please stop the mailservice (click on "Stop
Service"), exit the program and install the
licensed version again.
You can either:
(A) export your lists and drafts using the export
functions, install the software on the new machine,
re-create your lists and import the members from the
export files
(B) or copy the complete "data" folder.
!!! Please only use this method if you know exactly what
you are doing !!!
The program stores all lists and settings inside the
"data" folder. All your managed (internal,
non-linked) lists are stored inside the internal
database. (Please note, that all members from linked
(external) lists are not stored inside MailList
Controller. You also need to copy this files to the new
machine.)
- Locate the "data" directory on your old
computer.
Please start the program on your old machine and
click on "Program Options" or
"Options" for the location of the
"data"-dir. Please continue with step 2.
if you have found it.
If you cannot run the program on the old computer
anymore, e.g. after a system crash, then you need to
search for the "data" directory. The
default location of version 5.x is inside the
"Program Files" folder - if you are using
version 6.x or 7.x, then the default location is
inside the "Public Documents" system
folder.
Version 6.x, 7.x and 8.x: (Public Documents)
Windows XP: C:\Documents and Settings\All
Users\Documents\Arclab\MailList Controller\data
Windows Vista and 7:
C:\Users\Public\Documents\Arclab\MailList
Controller\data
Version 5.x: (Program Files)
C:\Program Files\Arclab\MailList Controller\data
Its also possible that the data-directory is on a
different location, e.g. if you have updated from
version 5 to 6 before or if you used a custom
data-directory location. Please double check the
data-directory before going any further. The db.mdb
inside this folder contains the main database and
the "last modified" date should reflect
the latest changes. So if the date is very old, or
the db.mdb file is very small and you have large
managed (internal) lists, then the location might
not be correct.
- Install the sofware on your new computer.
If you have lost the installation file, then please
contact us and include your order ref#, so that we
can send you a new download link for the version you
purchased.
We also provide free updates for 1 year. If you are
qualified for a free update, then please contact us.
If you are not qualified for a free update, then we
can offer you a discount code for the purchase of
the latest version.
- Run the program once on your new computer.
This step is important, because the first start
creates some required files.
- Locate the data-directory on your new computer.
Please click on "Options" for the location
of the "data"-directory.
This can be a different location as on your old
computer!
- Stop the mailservice (click on "Stop
Service") and exit all program parts on the new
computer.
- Stop the mailservice (click on "Stop
Service") and exit all program parts on the old
computer.
- Copy the complete "data" folder (located
in step 1.) from the old machine and replace the
complete "data" folder (located in step 4)
with its contents. Its important, that the
mailservice is not running, otherwise the files
cannot be copied!
- Start MailList Controller on the new computer. Now
you should see your lists on the new computer.
We recommend to backup or export your lists on a
regular base!
International
Character Sets (charsets) for email newsletter messages
I cannot send a message to my list - What can I do?
Please click here
to continue.
If you are missing table background images in MS
Outlook 2007 ... this is not a software error ...
Previous versions of MS Outlook use IE to render html
messages ...
MS Outlook 2007 uses the MS Word rendering engine
instead of the IE engine.
This means:
- no background images in TABLE cells
- no background images in DIV tags
- no animated gif's
- no nested background colors
- no FLOAT attribute in DIV tags
- no POSITION attribute in DIV tags
The following page contains details about the MS Word
2007 support for HTML and CSS:
http://msdn.microsoft.com/en-us/library/aa338201.aspx
Please test each message before sending it out to
your subscribers.
Please verify the syntax of the Subscribe message:
The message should have the following format. Its
recommended to use plain-text mode.
From: someemail@somedomain.tld
To: your-list@your-domain.tld
Subject: Subscribe
Message-Body:
Email: members-email-address@somedomain.tld
Name: John Smith
The field-names are case sensitive, so
"NAME" is not the same as "Name". If
you have checked all the fields and have not found any
problem, then please try to send a test subscribe
message using your regular mailclient.
Its possible that your anti-virus software changes
the message, so that the fields could not be recognized,
e.g. by adding a anti-virus signature/footer or by
converting/changing the message. Please try to disable
the signature/footer in your anti-virus software for a
test or disable "Scan incoming Messages" for a
test. Please make sure, that you enable it again before
you access mail with your regular mailclient.
If you are using AVG Antivirus, then please disable
the footer/signature for incoming messages - don't turn
off the anti-virus.
Go to AVG Control Panel -> Tools / Advanced Settings
-> Email Scanner: uncheck Certification
Please make sure, that the program has received the
message at all. (Click on "Log" after a
"Sync" (List Synchronization))
If you have setup the same email account - which is used
as list email account - in any other mailclient, then
its possible that the message was received there (and
removed from the server), so that MailList Controller
will never receive the message(s).
Its also possible that the message was received by
the wrong list. It will not work if the returned message
was received by another list. Click on
"Logfile" for details about incoming messages
and make sure, that the message was received by the
correct list.
(This should not be required for MailList Controller 8.3
or newer - please contact us if you still have any
problems regarding this issue!)
Its possible that your anti-virus software changes
the message, so that returned messages could not be
recognized, e.g. by adding a anti-virus signature/footer
or by converting/changing the message. Please try to
disable the signature/footer in your anti-virus software
for a test or disable "Scan incoming Messages"
for a test. Please make sure, that you enable it again
before you access mail with your regular mailclient.
(This should not be required for MailList Controller 8.3
or newer - please contact us if you still have any
problems regarding this issue!)
If you are using AVG Antivirus, then please disable
the footer/signature for incoming messages - don't turn
off the anti-virus.
Go to AVG Control Panel -> Tools / Advanced Settings
-> Email Scanner: uncheck Certification
(This should not be required for MailList Controller 8.3
or newer - please contact us if you still have any
problems regarding this issue!)
It is not a program limitation - the program cannot
send more messages, because your mailaccount /
mailserver has a limitation.
Please contact your mailadministrator or mailprovider
about this issue.
Please note, that the program cannot send out more
messages as your mailserver allows. Some mailserver have
limits, e.g. some allow to send only x messages per
hour. You can use the List Settings -> Outgoing
Messages (SMTP) -> Limit feature to adjust the
program to any limit.
If you have setup a limit in the List Settings ->
Outgoing Messages (SMTP) then the task (mailing) will
stop, the task will be re-scheduled and will continue
automatically after the specified delay.
Please check the service logfile of the day you sent
out the message and search for error messages. The
program adds detailed information about each mailing
there. Click on "File" -> "Explore
Logfiles" and open the logfile.
If no message was sent out, then please go to:
Help - Troubleshooting
- Problems with outgoing Messages
If you are sure, that there were no errors / all
messages have been sent out, then:
a) your members have received the message in the
junk/spam folder.
See also: Why
is my Message detected as Spam and how can I avoid it?
b) your account is over the send limit of your
mailserver. (this is rare, because normally the
mailserver would not accept any more messages after you
have reached the limit, so you should see some error
messages in the service logfile)
c) some anti-virus programs have problems with larger
number of messages. You can try to disable "Scan
outgoing Messages" or the anti-virus for a test
(don't forget to turn it back on afterwards - it could
be dangerous to be unprotected). If thats the problem,
then please go to the "Options" ->
"Advanced Server Options" and change the
"#perCon" to 5.
If you have sent out a large mailing, then its normal
that there will be a lot of returned messages and
unsubscribe requests, so it could take some time to
download and process all the messages ... but if you
have not sent out a mailing and the synchronization
takes longer and longer each time you synchronize, then
there might be a problem with your settings for non-list
messages.
A non-list message is anything which could not be
processed automatically by the program, e.g. spam or a
question/reply to your newsletter.
If you have selected to "Leave non-list messages on
the POP3 server", then you need to take care of
this messages by yourself! If you don't process and
remove the messages from the POP3 server, then the
number will increase and at some point you will have so
many non-list messages on the POP3 server that the
program cannot work any longer.
The best solution is to use the forward option, which
will forward any non-list messages to a different email
account and remove the messages from the lists POP3
account, so that the pop3 account will be cleaned each
time the program does a "Synchronize".
Please take a closer look at the service logfile (click
on "Logfile") after a "Synchronize"
if you think that it takes too long. The program adds
details about all incoming messages and remaining
messages on the POP3 server to the logfile.
!!! Please make a backup / export all your lists
before going further !!!
Click on "Options" -> "Core
Settings" -> "Run MailList Controller Core
Setup" to install/setup the mailserivce again.
Please make sure, that you use the same setup type,
data-storage directory and user access permissions as
you used before. Complete the wizard and start the
mailservice.
The program replaces the personalization fields with
values from the database when you check the option
"Fill Personalization Fields with Values taken from
the first Record of the List".
This affects the subject, the message-body and also the
friendly name part of the To-field.
The TO-line contains a combination of the friendly name
and the email address. "Friendly Name"
<email@sampledomain.tld>
The email address used in the TO-line will be the email
address of the test message recipient and NOT the email
address taken from the first record of the list! (the
test message should be sent to the specifed test message
recipient)
This error indicates that the program cannot access a
temporary file or has no write access to the data
storage directory or its "send" subfolder.
We also have a report from an user, that this error
occured after he has selected an attachment on a mapped
drive.
This could be solved by moving the file to a local
drive.
If this also happens on your system, then please drop us
a line. The program normally accepts attachments on all
kind of drives.
A) The image is located on a network share (UNC)
e.g.
file://\\192.168.0.1\share\amlc-newsletter-system.jpg
file://\\planet\share\amlc-newsletter-system.jpg
\\planet\share\amlc-newsletter-system.jpg
Please use a network drive with a drive-letter (instead
of the UNC) or copy the file to your local disk !!!
Sample:
"x:\amlc-newsletter-system.jpg
B) The image or the filepath contains spaces or special
chars.
Please don't use spaces or special chars, e.g.
"umlauts" in the filename or filepath.
e.g. use "c:\folder\image1.jpg" instead of
"c:\folder\image one.jpg"
Please take a look at the import_log.txt.
[SYNTAXERROR] NOEMAIL [DB]
If you get this error message for ALL records and you
are sure, that the fields are not empty, then please
take a look at the definition of the column. The column
should be defined as TEXT or VARCHAR, not NVARCHAR.
(NVARCHAR is unicode, the email address should be text!)
Alternative: Export the database into text (.CSV) format
and import the text file into MailList Controller.
Please export the email addresses from Microsoft
Outlook to CSV - Comma Seperated Values (Text) and
import the CSV (Text) file to MailList Controller.
Please note, that you can only import data to a
"Standard List" (non-linked List), because
linked lists are read-only.
Make sure, that you select "Standard List"
during the list creation.
This means that either the settings for outgoing
messages are invalid or a firewall is blocking.
Please take a look at:
Help - Troubleshooting
- Problems with outgoing Messages
This means that either the settings for incoming
messages are invalid or a firewall is blocking.
Please verify the "List Settings" ->
"Incoming Messages (POP3)": "POP3
Server", "Username", "Password"
and "Port". If your POP3 server requires a SSL
(secure connection), then please make sure, that this
option is checked.
This information should be provided by your
mailprovider.
If you are sure, that everything is setup correctly and
it still does not work, then please check your firewall.
Open-Rates are typically based on external
images, which contain a "secret" tracking
code. The problem ist, that this information is
completely inaccurate, because most modern mailclients
like e.g. MS Outlook, MS Windows Mail or Thunderbird are
blocking all external images for privacy reasons by
default. This means, that Open-Rates based on external
images will no longer work.
You can gather Click-Through statistics using
your webserver and your webstatistic software, e.g.
Google Analytics.
How to
use Google Analytics for click-through email tracking
Click on "File -> Update & License
Manager", enter your "License Key"
and click on "Validate License".
The license key has the format: 1234-1234-1234-1234-1234-1234-1234
Important: If the program does not
accept your license key, then please make sure, you have
entered the code exactly as delivered.
If it still won't accept the code, then exit the
program; right-click on the desktop icon; select
"Run as Adminsitrator" and retry.
MailList Controller Version 8.1 and higher includes
an automatic license and update management, which will
help you to keep your version of MailList Controller
up-to-date. It also shows if you are qualified for a
free update or not.
- This error occurs if you try send an attachment,
which is currently opened (or locked) by another
application.
Please close the file (attachment) in the other
application and retry.
- One of your file attachments was removed or
renamed.
Please check your file attachments.
LMOS = Leave Message On Server
This means you have configured the list to "Leave
non-list Messages on POP3 Server".
The program ignores all non-list messages.
See also: Why does the List
"Syncronization" take longer and longer?
The program has a built-in tool to create a Form
for Newsletter Subscription and Removal.
There is no manual coding required - it will generate
the form and php-script automatically.
MailList Controller uses license keys since version
8.1. If you still have your license key and you just
need to download the software again, then you can freely
download it from our download
page. If you have lost your license key or you have
purchased an older version, then you can use our
recovery service.
Please go to our recovery page: I
have lost my License Key or Download Link for MailList
Controller
Please make a safety backup of your license key on
paper, CD, DVD or other backup media and keep it in a
safe place.
It's an enormous effort for us to search and recover
your old license key.
Please clear your browser cache and retry to download
the software.
It could be a transmission error over the net.
You can also use our alternate
download (zip-compressed setup) or our alternate
download server.
In some cases it also helps if you rename the newly
download file, e.g. to amlc2.exe.
If you get this error message for every application you
try to install, then the windows installer on your
computer might be damaged.
- Its a single license (MailList Controller Pro and
eXtreme version). This means you can install on a
single computer.
Its no problem if you install it on your computer
and your laptop, as long as only a single person is
working on both machines.
- Client/Server Installation (MailList Controller
Pro and eXtreme version):
You can install the program e.g. on your server and
the client on your local computer. You can only
start the client once, so you don't need an
additional license. You can also install the client
on mutliple machines, but you should be aware, that
you can only run the client from one machine at a
time. It will not work properly if you run the
software in client mode simultaneously on multiple
machines.
- Mutliple Installations (MailList Controller Pro
and eXtreme version):
If you want to install the software on mutliple
machines and multiple persons want to use it, then
you need one license for each installation. Please
note, that each (regular) installation will have its
own database and lists. Please contact us for high
volume licensing.
- If you have upgraded from the professional to the
eXtreme version, then you still have a sinlge
license. The professional license + the upgrade from
professional to eXtreme equals a single eXtreme
license.
In some cases the webform has problems with
"special chars".
Please try the webform first for your language and add
some special chars in one field, like e.g. Umlauts
öäü.
In most cases it will work without any modifications.
If it does not work, then:
a) locate the charset of your webpage (open the html
file which contains the webform and look for the header
field)
e.g. <meta http-equiv="Content-Type"
content="text/html; charset=windows-1252">
(in this sample the charset is: windows-1252)
b) open the php file generated by the webform generator
c) replace the following lines:
# SEND MESSGAE
mail( $recipient, $subject, $body, "From:
$recipient") or die ("Error: Mail could not be
sent.");
with e.g.:
# SEND MESSGAE
mail( $recipient, $subject, $body,
"From: $recipient\nMime-Version: 1.0\nContent-Type:
text/plain;
charset=windows-1252\nContent-Transfer-Encoding:
quoted-printable")
or die ("Error: Mail could not be sent.");
(use the charset of the webpage, which contains the form
- in this sample: windows-1252)
If you have installed php 5.3 ++ on your webserver,
then you might get the warning, that the function eregi
is deprecated.
The function eregi is used for the email syntax check in
the php file generated by the webform generator.
Most webhosts still use php 5.2 because this warning
messages effect many php-scripts - others have disabled
the warning messages to avoid such problems.
If you have installed php 5.3 on your webserver and
you are getting the warning:
Deprecated: Function eregi() is deprecated
then please open the .php file in an editor and replace
the lines:
# VERIFY SYNTAX
if(!eregi("^[_a-z0-9-]+(\.[_a-z0-9-]+)*@[a-z0-9-]+(\.[a-z0-9-]+)*(\.[a-z]{2,3})$",
$_POST['f16']))
{
die ("Error: Invalid Email Address");
}
with the following lines:
# VERIFY SYNTAX
if(!preg_match("/^[A-Z0-9._%-]+@[A-Z0-9][A-Z0-9.-]{0,61}[A-Z0-9]\.[A-Z]{2,6}$/i",
$_POST['f16']))
{
die ("Error: Invalid Email Address");
}
If you don't need/want the email syntax check, e.g.
you already check the email syntax in the form, then you
can simply remove the lines from the php file.
See: How
to use Email Newsletter Templates and how to edit HTML
Templates
If you can start the program as power-user or
adminsitrator-user, you have used the express setup
option (no custom-data dir) and you try to start the
program using a limited user account, then you might get
the following error message:
The program uses the public documents system folder
by default as the data-directory.
Windows Vista and 7:
C:\Users\Public\Documents\Arclab\MailList
Controller\data
On some systems the limited user accounts have no
ODBC access to files in this folder.
Solution:
- Uninstall and re-install the program.
- Now select "Custom Setup" in the
Core Settings.
- Change the data-directory to a different location,
e.g. use c:\MailListControllerData or d:\data
Important:
Don't use a folder inside the "Program
Files", "Windows" or
"Users" system folder!
The system uses UAC virtualization and the
mailservice will not be able to access the file!
- You can leave all the other options unchanged.
Now the program should also work on limited user
accounts.
Please make sure, that you enter the correct POP3
Server. The POP3 server is the server for incoming
messages. In some cases the servers for incoming and
outgoing messages are different. Please take a look at
the mailsettings for POP3 on the help pages of your
mailprovider.
Please also make sure, that the username is correct. The
username is in some cases identical with the email
address, but can also be different. You should get this
information on the help pages of your mailprovider.
The Hostname and Message-ID is used in the
message-header.
Please don't change this values unless you are sure what
you are doing!
Please only use the chars: a-z, A-Z, 0-9, -, .
DON'T use any other chars
DONT' use spaces or underscore
Using other chars can result in a high spam-rating,
because it would produce an invalid Message-ID and
Hostname!
The default setting is "auto", which
will use the computername of the system, which should be
valid.
MailList Controller version > 8.51 (downloaded
after 06-MAR-2011) will filter out such chars from the
hostname.
Some hosted webservers require that you define a
default sender email address in the webserver
configuration before you can use any php-formmailer. You
need to define the default sender in the webserver
configuration - not inside the program or the php-form!
The php-script should work fine after you have defined a
default sender. Please also take a look at the help
pages and FAQ of your webhosting service.
This error will occur, when you enter or import any
chars, which are not supported by the html editor.
Solution:
Open the document in your HTML Editor BEFORE you
try to import the file.
Change the charset in the html page from:
<meta http-equiv="Content-Type" content="text/html;
charset=utf-8">
to
<meta http-equiv="Content-Type" content="text/html;
charset=gb2312">
Save the file and import it into the MailList Controller
editor (use the open button or "Import -> HTML
File").
This should ensure, that only supported chars are
included.
Step 1: Click on "New Message" in MailList
Controller to open the editor.
Step 2: Click on "HTML Source"
Step 3: Check "Source Mode - Disable Rich-Text
(HTML) WYSIWYG Editor".
This ensures, that the html sourcecode will not be
changed by the internal ediorr.
Step 4: Create the newsletter message in the external
editor and save the .html file to your hard-disk.
Step 5: Go back to the MailList Controller Editor and
select "File -> Import HTML" or click on
the "Open" icon.
For a more detailed description please take a look at:
How
do I use an external HTML Editor to edit an Email
Newsletter Message?
The SMTP server is the mailserver for Outgoing
Messages and the POP3 server is the mailserver
for incoming messages.
Please refer to the information provided by your mail
administrator or provider.
If you run your own domain, then the mail servers are
often:
SMTP: smtp.yourdomain.tld or mail.yourdomain.tld
POP3: pop.yourdomain.tld or pop3.yourdomain.tld or
mail.yourdomain.tld
See also: A
List of SMTP and POP3 Mail Servers (Mail Server List)
Please take a look at:
How
to Check if php is installed on the Web Server and how
to Detect the php Version
"bad_address" means that the mailserver for
outgoing messages (SMTP) has rejected the specified
recipient.
In most cases an invalid
authentication method is the reason for it or you
have reached some kind of limitation on your mailserver.
A) If the authentication is
invalid (you cannot send any message to an outside
(external) email address at all)
- Open the List Settings
- Go to section "Outgoing Messages (SMTP)"
- Change the "Authentication" to
"SSL" (if it still fails try "StartTLS")
When you send a test message using the "Test
Email" of the internal editor, then please make
sure, that you use an "outside" email
address, this means an email address, which is not
hosted by the same mailprovider. In some cases the
mailserver might accept a message for a local
recipient without authentication, but will NOT
accept an external recipient without proper
authentication.
- See also: Help -
Troubleshooting - Problems with outgoing Messages
B) If you get this error after
you have sent out some messages, then it indicates that
you have reached some kind of limitation on your
mailserver. It is not a program limitation
- the program cannot send more messages, because your
mailaccount / mailserver has a limitation. Please
contact your mailadministrator or mailprovider about
this issue.
Please note, that the program cannot send out more
messages as your mailserver allows. Some mailserver have
limits, e.g. some allow to send only x messages per
hour. You can use the List Settings -> Outgoing
Messages (SMTP) -> Limit feature to adjust the
program to any limit.
If you have setup a limit in the List Settings ->
Outgoing Messages (SMTP) then the task (mailing) will
stop, the task will be re-scheduled and will continue
automatically after the specified delay.
Yes. Please take a look at: How
to Connect to a hosted MySQL Server
If you have created the DSN using
"Administrative Tools" -> "Data
Sources (ODBC)" on a 64bit system, then a 32bit
application will not be able to access the DSN!
To setup a DSN for 32bit applications (like MailList
Controller) on 64bit systems you must use:
"%windir%\syswow64\odbcad32.exe"
(Run the odbcad32.exe in this folder and create a new
DSN)
It should also work fine, if you create the DSN from
within the software, e.g. during the list setup.
See also: http://support.microsoft.com/kb/942976
The program will create a (sub) folder with the name
"MailList Controller" the first time you
synchronize the lists.
The folder will be created either at top level with the
name "Inbox.MailList Controller"
or as sub folder of the Inbox folder with the name
"MailList Controller" - depending on your
mailserver.
The program will move all automatically processed
messages (like Subscribe/Remove) from the folder
"Inbox" into the folder "MailList
Controller". You can use this folder as storage or
backup. Please clean the folder if your account goes
over quota - the program only moves processed list
messages from the inbox to the storage folder - other
messages like question or replies will be left in the
"Inbox" folder.
Please export all your lists, message templates, ...
before going any further.
The following steps will remove everything and reset the
configuration to a blank-installation!
WARNING: this will permanently
delete all lists and members!
- Locate the data-directory (data storage directory
on your PC).
Go to "Options" and search for the
location.
The default location is:
Version 6.x, 7.x and 8.x: (Public Documents)
Windows XP: C:\Documents and Settings\All
Users\Documents\Arclab\MailList Controller\data
Windows Vista and 7:
C:\Users\Public\Documents\Arclab\MailList
Controller\data
Version 5.x: (Program Files)
C:\Program Files\Arclab\MailList Controller\data
- Make sure, that you have a copy of your license
key! (or go to File->Update & License
Management and write it down)
- Now close the program and uninstall using the
programs uninstaller.
- Reboot (required if you have not closed the tray
monitor of if the service was running during the
uninstall)
- Remove the data-directory on your HD - double
check, that you have exported everything before !!!
- Re-install the software.
Now you have a blank installation.
If you only want to remove the database (with all lists,
members and settings), then you can also stop the
mailservice, exit the program and remove ONLY the file
db.mdb (WARNING: this will
permanently delete all lists and members!). Now
restart the program. This will reset the database, but
will not remove the message drafts, logs, ... (only the
lists and members). This can be required, e.g. if the
database was corrupted or damaged and could not be
repaired.
The license includes free
updates for 12 months from the purchase date!
The program informs you if you are qualified for a free
update (if you have enabled "Check for
Updates"). If you are qualified for a free update,
then the program directs you to the download page, where
you can download and install the latest version. If you
are NOT qualified for a free update, then the program
directs you to the "Discount
Request Page" (we offer 50% discount for old
version updates).
Please don't install the latest version if you are not
qualified for a free update, otherwise the program will
run in the "Free Version" mode, which means it
will support a single list with max. 100 members only!
If you already have installed it, then you can either request
a discount for the latest version or re-download the
old version from our "Updates"
page. Please re-enter your license key in the
"File -> Update & License Management"
dialog to unlock the version again!
This error occurs when you have a file with the name
"Program" on the system drive. e.g. c:\Program
or if the service file amlcSVC.exe was damaged.
Please contact
us if you cannot find an answer to your question
here.
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