Mailing Lists - List Settings

Arclab® MailList Controller

The "List Settings" can be accessed from the section "Mailing Lists". Select the list and click on "List Settings".

 

List Settings

build  Basic List Settings

"Basic List Settings" can be accessed from the section "Mailing Lists". Select the list and click on "List Settings".

 

 

settings  List Name and Description

 

"Name" that identifies your list. You can use any name you want, but you should give the list a unique name.

The list name is used in autoresponder messages and as x-mailer header field (by default).
Don't include any confidential information in the list name.

You can place a note in the "Description", e.g. to give yourself a closer descriptions of the list. The description does not appear in any message.

 

 

settings  Email Address and Friendly Name

 

The list "Email Address" (email account) is the primary setting:

  • The email address is used as sender for all messages sent from this list.
  • If you enable incoming mail, then the program can process user requests sent to this email address, e.g. subscribe/remove requests.

Please note, that each list with enabled incoming mail requires a unique email address, which is not used by another list.

 

The "Friendly Name" is shown in the recipients mail client as "From", e.g. use your company name.
Use a name here, not an email address!

build  Database

"Database" can be accessed from the section "Mailing Lists". Select the list and click on "List Settings".

 

 

Shows information about the database and custom fields for personalization.

 

Database and Fields

 

Mailing List:

  • Use "Add Field" to add a custom field to the mailing list.
  • Click on "Rename" to change the name of a field.
  • It’s required to change your subscribe forms if you change/add database fields.
  • Fields cannot be removed.
  • It’s not possible to use empty fieldnames.
  • Please create a new list if you want to remove existing fields!

 

Linked List:

  • Fields cannot be added or removed inside the program (linked to external database).
  • Please re-create the list if you have added, changed or removed fields (columns) in the external database.

build  List Synchronization

"List Synchronization" can be accessed from the section "Mailing Lists". Select the list and click on "List Settings".

 

 

settings  Enable Incoming Mail (List Synchronization)

The program receives incoming mail, like e.g. subscribe requests, during a list synchronization ("Sync").
A "Sync" is done by default every 60 minutes. You can change the "Check Email every ... minutes" timer in the "Options".

 

Important: Each list with enabled incoming mail requires a unique list "Email Address", which is not used by another list.
The program disables incoming mail if you use the same list "Email Address" for multiple lists, because otherwise the first list would receive all returned/subscribe/remove messages and the other lists (using the same "Email Address") would never get any incoming message.

 

IMAP Server:

  • The program will process all list messages in the "Inbox" folder, e.g. subscribe requests.
  • Other messages (non-list messages) will be left in the "Inbox".
  • Processed messages will be moved to the folder "MailList Controller".
  • Please clean your IMAP folders from time to time to free up space on the IMAP account.

 

POP3 Server:

Using a POP account works a bit different:
The program will process all list messages, like subscribe/remove requests, and removes the messages from the mail account.

 

Please define how the program should handle non-list messages, like replies or questions.
You can choose between 3 options:

  • Leave non-list messages on POP mail account: Any non-list message will not be removed from the POP mail account. Please check the account from time to time (using your normal mail program or web mail) to process the non-list messages.
  • Remove all messages and forward non-List messages to forward address: Please make sure, that you use an email account, which is not setup in any other mail program when using this option. All non-list messages will be removed from the mail account and forwarded to the email address specified as "Forward Address". Important: Don't enter the list email address here! The email specified as forward address should be an email address, which you check frequently, e.g. your support email address. The program will forward and remove all messages from POP mail account!
  • Remove all messages from POP mail account: Warning(!) ... this option removes all messages from the POP mail account!

 

 

settings  Subscribe and Remove Subject Keywords

Enter a single keyword. Leave the "Subscribe" or "Remove" keyword empty to disable the subscribe or unsubscribe function.

 

Default "Subscribe" keyword: Subscribe

Default "Remove" keyword: Remove

 

It's recommended to use a web form if you want to enable a person/contact subscribe to your "Mailing List".
A linked list is read-only - the program cannot process "Subscribe" requests for linked lists (add the user to the external database instead).
A contact can unsubscribe from a list by replying with the "Remove" keyword in the subject line.

 

See also:

build  POP/IMAP Server and Account for Incoming Mail

"POP/IMAP Server and Account for Incoming Mail" can be accessed from the section "Mailing Lists". Select the list and click on "List Settings".

 

Please enter the account details for the email address specified as list "Email Address".

The account details should be provided by your mail administrator or mail provider.
In most cases you can also retrieve the "Settings for POP/IMAP" using the web interface of your mail account or web server.

 

POP/IMAP Account

 

 

settings  POP/IMAP Server and Server Type

Enter the POP or IMAP server and select the "Server Type".

MailList Controller supports POP and IMAP servers, but using an IMAP account is recommended (if your account supports IMAP). If you want to connect to your MS Exchange server, then you need to ensure that IMAP is enabled on the MS Exchange server before. Some hosted email accounts, like e.g. Gmail or Google Apps email accounts require that you enable IMAP access and third-party mail clients first.

See also:

 

 

settings  Email Account User and Password

Enter the "User" and "Password" for the email account.
Sometimes the user (name) is identical with the email address, but it can also be different.

build  SMTP Server and Account for Outgoing Mail

"SMTP Server and Account for Outgoing Mail" can be accessed from the section "Mailing Lists". Select the list and click on "List Settings".

 

 

Please enter the account details for the email address specified as list "Email Address".

The account details should be provided by your mail administrator or mail provider.
In most cases you can also retrieve the "Settings for SMTP" using the web interface of your mail account or web server.

 

SMTP Settings

 

 

settings  SMTP Server and Authentication

Enter the "SMTP Server" and select the "Authentication" required for the SMTP server.
The program supports all authentication types including SSL and StartTLS and works with any SMTP mail server.
See also: How to fix Outgoing Mail (SMTP) Settings

 

Enter the "User and Password for the mail account if you have not entered the user and password in "Incoming Mail Server (POP/IMAP)".

 

Some hosted email accounts, like e.g. Gmail or Google Apps email accounts require that you enable third-party mail clients first.
See also: List of SMTP and IMAP mail servers

 

 

settings  Limit Outgoing Mail (Limit/Pause)

Some mail provider use limits for outgoing mail, e.g. 2000 messages per hour.

 

"Limit" can be used to adjust the program to such a limit. If the limit was reached, the program stops the mailing and re-schedules the mailing to continue after the specified amount of hours.

Other mail server require to wait a specific time after sending out a specific number of messages.
"Pause" can be used to add a wait time between the messages.

 

See also: FAQ: Limited mail accounts

 

 

settings  Alternate Send Mode: Mail Server Pickup Folder

This option can be used if you are running a local mail server, which has a pickup directory. In this mode, the program does not send using SMTP. It creates an .eml file in the “pickup” folder for each message, which will be used directly by your mail server. The mail server picks up the .eml file and sends the message.

Select "Mail Server Pickup Folder" as "Authentication" and select the pick-up folder on your mail server.
The default location is Mailroot\Pickup when using MS IIS SMTP Service.

MailList Controller will create the messages in the “pickup” folder very fast: up to 100.000 messages in less than 5 minutes, so it might be required to slow down or limit the number of messages per hour (otherwise your server might run out of resources).
Please note, that the program does not receive any confirmation from your mail server and your mail server is responsible for the mailing and error processing. Please refer to the user manual of your mail server for further details.

build  Autoresponder

"Autoresponder" can be accessed from the section "Mailing Lists". Select the list and click on "List Settings".

 

 

Autoresponder

 

MailList Controller can send an automated message after a contact has subscribed or removed.

Enable or disable autoresponders for the list. It’s possible to use either the default autoresponder, which could be modified from the "Options" (program options) or use list specific autoresponders. The "Error" responder is disabled by default, because it can generate multiple error messages, which might confuse the list contact.

The "Error Autoresponder" is for diagnostics and should not be used in livemode.

 

 

Click on "Edit custom ... Message" to edit the list specific autoresponder message:

 

Edit Autoresponder

 

 

You can use the following placeholders inside an autoresponder message:

  • ##LISTEMAIL##
  • ##LISTNAME##
  • ##LIST##
  • ##ADDTAG##
  • ##SUBSCRIBETAG##
  • ##REMOVETAG##
  • [EMAIL]
  • Other fields are not available inside an autoresponder message.

 

 

The "Default Message (same message for all lists)" (default autoresponder message) can be accessed from "Options":

 

Default Autoresponder

build  Opt-In Subscription Model

"Opt-In Subscription Model" can be accessed from the section "Mailing Lists". Select the list and click on "List Settings".

 

 

Opt-In

 

 

settings  Single Opt-In

MailList Controller supports both, single and double opt-in subscriptions. With a single opt-in process, an address is added to the mailing list as soon as the subscription is received, e.g. submitted through a newsletter subscription form at your web site.

 

 

settings  Double Opt-In

Double opt-in means the submitted address is not added immediately to the mailing list. Instead an email is sent back to the email address, requesting confirmation. The new subscriber can confirm the request by replying to the confirmation message. The email address is only activated, if the recipient responds to the confirmation email. The confirmation process is failsafe and very simple, the email address can be confirmed by a click on "Reply". The new contact is added with status "Pending" first. After the new contact has confirmed the subscription (replied to the confirmatin message) the status will be changed to "Subscriber".

 

The "Subscribe-Confirmation" message works the same way as other "Autoresponder" messages.
You can use the global confirmation message or setup an individual confirmation message for the mailing list.

 

Subscribe Confirmation

 

Important: Don't remove the placeholder ##ID## from the subject of the "Confirmation Message"!
##ID## contains a checksum of the email address. The program will not accept the message if the ##ID## is missing.